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Public Service Media and the Internet: Two Decades in Review

A Research Paper by Alessandro D'Arma, Steven Barclay and Minna Aslama Horowitz, published by International Journal of Communication

Alessandro D’Arma publishes a study on Public Service Media and the Internet in the International Journal of Communication with former CAMRI doctoral researcher Steven Barclay and Dr Minna Horowitz (University of Helsinki). The research was supported by the United Kingdom’s Arts and Humanities Research Council (AHRC) as part of the project “Innovations in Public Service Media Policies” (2019-2021). The article is open-access, and the full text can be downloaded here.

Abstract: Since the beginning of the 21st century, public service broadcasters (PSBs) have been confronted with the rise of the Internet as a mainstream medium of communication. This has sparked a debate on the transition from PSB to public service media (PSM). In this article, we present a review of the academic literature on PSM and the Internet produced from 2000 to 2021. We focus on contributions interrogating the implications of PSM’s online activities for the delivery of public service values. We identify seven streams of research and show how, as a whole, this body of work has highlighted the

main tensions and dilemmas that PSM organizations have faced, given their special nature, when engaging with the technological affordances of the Internet. Researchers have also shown how the delivery of public value can be enhanced via PSM’s online services. Arguing for the continued relevance of PSM, they have reasserted traditional values while also identifying new roles that PSM are called to play in the context of today’s digital communications.



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Alessandro D'Arma


Alessandro D’Arma is Reader in Media and Communication and Director of the CAMRI PhD Programme. He holds a Senior Fellowship of the Higher Education Academy (SFHEA).

He is the elected Co-President of the International Association of Public Media Researchers (IAPMR – 2021-2024). Previously (2016-2021) he served as Co-Chair of the Public Service Media Policies Working Group of the International Association for Media and Communication Research (IAMCR).

Before pursuing an academic career, Alessandro had worked as a media industry analyst and contributed to numerous consultancy reports.


30 January 2024
Published By
International Journal of Communication
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